CUSTOMER SERVICE
OUR COMMITMENT
Watches & Service’s commitment to customer service is an indispensable element of its activities. We want to provide service at the highest possible level.
Our commitment is also expressed by the care with which we select the most talented specialists. As a family-owned enterprise, we strive to make them full-fledged members of our company as regards its values, it heritage, and of course its future.
The objective in training is to acquaint participants with the special technical features of our watche, and to update their knowledge base when our products undergo refinement and new models are integrated in our collections.
The objective in training is to acquaint participants with the special technical features of our watches, and to update their knowledge base when our products undergo refinement and new models are integrated in our collections.
The training programs are organized on the basis of the levels described below. All watchmakers who have completed a program must apply their new skills in practice for at least 36 months before attending a next-level program.
TRAINING LEVELS
Essential Maintenance: All sales support operations, battery replacements, diagnostics of quartz and mechanical watches.
Classic: Full overhaul of quartz, manual and automatic movements with date, small seconds or moon phase.
Complications: Full overhaul of complications such as Annual Calendar, World Time, Travel Time.
Grand Complications: Full overhaul of Grand Complications such as Perpetual Calendar, Chronographs.
All watchmakers who have not attended training programs for four years or more are required to attend refresher courses that acquaint them with the state of the art. The goal is to maintain the highest quality levels in repairs.
We also adopts a forward-looking attitude by partnering with watchmaking schools in Switzerland and around the world. They help us recruit promising talent for our in-house training, sustainably preserve horological know-how, and keep rare artisanal professions alive.
THÔNG TIN LIÊN HỆ
- Địa chỉ: 6 Lê Thánh Tông, phường Phan Chu Trinh, quận Hoàn Kiếm, thành phố Hà Nội.
- Hotline / Zalo: +84 98 430 31 03 – Mr. Trường Omega: (+84) 9 444 333 75
- Email: truongomega@gmail.com